My company needed to upgrade our machining capability with the acquisition of two state-of-the-art CNC machines tools. We chose to make these acquisitions through Benson Machines after receiving proposals from other companies. The machine tools we acquired were for quite different applications and supplied by different companies in different countries. Benson Machines recommended the machines as the most appropriate ‘fit for our purposes’ and assisted greatly with preparing the specification and communication with the manufacturers on manufacturing standards, capacity, performance, special features, packing, shipping and delivery. The machines are now installed and working to specification and to our great satisfaction. The success of the procurement of the two machines is due to the very close attention to detail and the unwavering customer support by Benson Machines. They were in attendance with our team when the pre-acceptance trails were conducted at the manufacturers’ factories in 2019 and assisted greatly to ensure the pre-acceptance trials were performed to our satisfaction and in accordance with the Contract. I have no hesitation in providing this Testimonial for Benson Machines and will use them again for our next machine tool purchase.

I have worked with Benson’s for over twenty years and they are our “go to” machine tool experts. Above all when dealing with precision machine tools you want them to do what they are meant to do, all day, every day for years. This is what Benson’s do, without exception, which has provided our company with trouble free ceramic grinding for decades. Being a part of an international corporation that has many ceramic grind-shops it is gratifying to compare our experience with those of our sister companies and I am glad to say that we come out smelling of roses which in no small part is thanks to Benson’s. When dealing with the Benson team professionalism is the term that comes to mind. A lot of effort is put in up front to determine what we really need to perform the machining operations on a repeatable and reliable basis. I believe that this is the most important step in the process and the Benson’s team excels at it. Follow up support is also critical and we have never been let down by poor responsiveness to our questions or concerns. In summary the Benson team is with you for the long term as a true partner whose goal is to provide decades of trouble free precision machine tool operation.

S.G.Prittie Precison gauges has had a successful association with Benson machines for more the 20 years. During this time, we’ve purchased a number of new and reconditioned used machines and in every case, this has been a very positive experience. Benson’s demonstrate a mature approach to customer service, blending a depth of knowledge of not only their brands, but also of their competition, a well-informed view of the manufacturing sector and a deep understanding of our (the customers) needs. The after sales service and support is also excellent. If I have a question relating to grinding or metal finishing in general, Benson Machines would be my first call. I have no hesitation in recommending Benson machines...

Heat Treatments Ltd in New Zealand, is a manufacturer for the Mining, Forestry, Marine and Machine manufacturing Industries and supplies goods worldwide. It is also the principal Heat Treating and Grinding facility in New Zealand, servicing Industry at large. Whilst Heat Treatments had a Grinding Department that covered most of the grinding demand, it was only in 2012 that we decided to investigate the option of moving into the digital age and procure a CNC Cylindrical Grinder. To do so, we put together a document outlining requirements that including the workpiece envelope, expected capability, servicing and consumable supply and distributed it to all the Grinding Machine suppliers in the region. These suppliers represented machines built in Europe, Japan and Taiwan. When the results came in, it was only Benson Machines that presented a complete option covering everything in the document. In fact, we were so amazed that whilst the Bensons option, Shigiya, was not the cheapest, it was obvious they knew what they were talking about and offered the total solution. Research showed that Benson’s supply more grinders than any other supplier in the region by far, and figured that had to be for a reason. Needless to say, Heat Treatments bought a Shigiya CNC Grinder. Since the initial purchase in 2012, we have purchased three other machines from Benson’s due to the value they bring to the table from supply, servicing, consumable supply and more importantly knowledge. We have found that at any time, we can contact them and obtain solutions to issues there and then. This has given us so much confidence about the ongoing use of the machines and it is only due to the dependability and professionalism of the team at Benson Machines. When I wrote this, I looked back on our relationship and could not think of any instance where there has been a disappointment or regret of the association that has developed between ourselves and Benson Machines.